FAQ
- Can I pick up the goods myself?
Yes, self-pickup is available. Please contact the responsible sales representative in advance with your company name, product number, and quantity. They will confirm stock availability and provide you with a pickup time.
- Domestic Shipping Company
We use Kerry TJ Logistics for domestic deliveries.
- Payment Terms
New Customers: Payment is required before shipment.
Existing Customers: For Taiwan-based customers: Payment can be made via check (60 days from the following month) or bank transfer (90 days).
- Shipping Fees
Domestic:
- Orders over NT3000: Free shipping.
- Orders between NT2000~3000: Shipping fee of NT110.
- Orders between NT1000~2000: Shipping fee of NT110 + handling fee of NT100.
- Orders under NT1000: Shipping fee of NT110 + handling fee of NT200.
International:
For air/sea shipments, orders under USD/EUR 3000 will incur an additional clearance fee of 100 USD/EUR.